Sorry, but we got to talk a little more about characters because I see so many of my students in. In person workshops around the country and around the world want to gloss over that they want to go right into the issue right into the concept. Give your character a name, a real name, preferably, if it's a client or customer, you can change the name. So you're not violating any confidentiality, but give the person a name. It's easier for your audience to relate to it. describe in detail your audience needs to understand why they should relate to this character.
Why should they care about this character? Remember, if your story doesn't have characters in it, it's not really a story. It's just talking about stuff.